We process all orders within 24 hours. Delivery usually takes 7–14 business days, depending on your location in Australia. You’ll receive a tracking link within 2–3 days so you can follow your parcel every step of the way.

Yes! We offer a 30-day return policy. If your pet doesn’t love their new product, you can return it within 30 days of receiving your order, as long as it’s unused and in its original packaging. Simply contact us at info@hightailsco.com to get started.

Absolutely. All of our products are carefully selected to be safe, durable, and free from harmful materials. We only stock items that meet our quality standards so you can shop with confidence for your furry friend.

Yes. Every item comes with our money-back guarantee. If your product arrives damaged or develops a defect within a reasonable time, we’ll replace it or give you a full refund.

We accept all major credit and debit cards (Visa, MasterCard, AMEX), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are securely encrypted for your protection.